Shipping policy
Delivery times
Our products are shipped from warehouses in Asia.
Latest order time: 17:00 (GMT+01:00) Central European Standard Time (Amsterdam)
Processing time: 1-2 business days. Once the order has been processed and shipped, you will receive a shipping confirmation email with a tracking number.
Delivery time: 4-8 business days.
Total delivery time: 5-10 business days.
We aim to deliver your order as quickly as possible.
Shipping costs
We offer FREE shipping on all products.
Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number, so you can track your package. If you have any questions or concerns about your shipment, please do not hesitate to contact our dedicated customer service at info@preselia.com, who will be happy to assist you.
Delayed orders
Is your package delayed? Sometimes this happens due to high demand or during busy holidays.
Please allow 3 additional business days, and if your package still hasn't arrived by then, please contact our customer service with your order number.
Damaged orders
In the highly unlikely event that your order arrives damaged, please contact us immediately. Provide photo or video evidence of the damage and also include your order number.
Defective product?
How annoying! Unfortunately, it can happen that your product gets damaged during transport. For this, we always provide a new package free of charge or offer a refund.
Lost package / returned package?
In the event that a package is lost or not delivered due to a logistical reason, we will always send a new package or offer a refund.
Cancellation of placed orders
Please contact info@preselia.com within 1-2 business days to cancel your product; unfortunately, once the product has been shipped, it can no longer be canceled.
Contact
Email: info@preselia.com
Customer service opening hours:
Monday to Friday: 08:00–18:00.
Saturday and Sunday: 11:00–17:00.
We respond within 24 hours.