Frequently asked questions
Do you have questions about your delivery? Please read our FAQ first. Most likely you will find the answer to your question here, saving you from sending an email. Is your question not listed? Please contact us via info@preselia.com or via the contact form at the bottom of this page.
WHEN CAN I EXPECT MY ORDER?
Our products are shipped from warehouses in Asia.
Order cut-off time: 5:00 PM (GMT+01:00) Central European Standard Time (Amsterdam)
Processing time: 1-2 business days. Once the order has been processed and shipped, you will receive a shipping confirmation by email with a tracking number.
Delivery time: 4-8 business days.
Total delivery time: 5-10 business days.
We strive to deliver your order as quickly as possible.
THE EXPECTED DELIVERY TIME HAS PASSED, WHERE IS MY ORDER?
In 99% of cases, orders are delivered within the expected delivery time. Unfortunately, it can sometimes happen that an order is delayed in the delivery process. You can check the status of your order via the following link:
If you have not received anything 3 days after the expected delivery time, please contact us.
WHAT ARE THE SHIPPING COSTS?
We offer free shipping within the Netherlands and other countries.
I AM NOT SATISFIED WITH MY ORDER, CAN I RETURN IT?
If you are not satisfied with the items you ordered, you have the option to return them within 30 days of receipt.
I WANT TO RETURN AN ITEM, WHAT SHOULD I DO?
For detailed return instructions, please see our Return Policy.
WHERE CAN I FIND MY TRACK AND TRACE CODE?
In your order confirmation email, there is a number at the top with #Preselia in front of it. This is your personal order number, which you can use to track your order on this page.
THE TRACK AND TRACE CODE DOES NOT SHOW ANY INFORMATION, HOW IS THIS POSSIBLE?
Please make sure you enter your order number correctly, for example '#Preselia9569'.
Track and Trace information becomes available from the moment your package arrives at the postal company. Please note that there may be some delay between receiving the track and trace code and the moment the package can be tracked.
Contact
Email: info@preselia.com
Customer service opening hours:
Monday to Friday: 08:00–18:00.
Saturday and Sunday: 11:00–17:00.
We will respond within 24 hours.